gridX Customer Support

This guide outlines the hardware and network specifications required for a successful gridBox installation. Following these requirements ensures system stability and reliable energy management.

Infrastructure Requirements for the gridBox Gateway

Complete list of required network endpoints, protocols, and ports for secure gridBox-to-XENON cloud connectivity

gridBox Endpoint List

Tim Fremuth

Hardware installation, setup guides, and technical specifications for your local gateway.

gridBox - IoT Gateway

All specifications, documents, images and information about our gridBox version 4.5

gridBox v4.5

All specifications, documents, images and information about our gridBox version 4.5s

gridBox v4.5s

All specifications, documents, images and information about our gridBox version 5.0

gridBox v5.0

All specifications, documents, images and information about our gridBox version 5.1

gridBox v5.1

All specifications, documents, images and information regarding our latest gridBox version 6.0

gridBox v6.0

All specifications, documents, images and information regarding our industrial gridBox version

gridBox Edge

All specifications, documents, images and information regarding our smallest industrial gridBox version

gridBox Edge Atom

Datasheets, technical specifications, compliance declarations, and model FAQs.

📑 Technical Reference

How to interpret gridBox LED indicators to troubleshoot power, connection, and configuration issues.

The gridBox Gateway LED

A guide to decoding the serial number format to identify production dates, hardware versions, and device types

The gridBox Serial Number

This article describes the process for handling warranty claims relating to the gridBox IoT Gateway

The Return Process (RMA)

Troubleshooting guides, reset instructions, and hardware return (RMA) processes.

🔧 Support & Maintenance

Find answers and get help from Intercom Support and Community Experts

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